Account
Common Account Issues
How to Open an Account/Register?
- 1. Visit the official website at www.laaffic.com and click "Free Registration" in the upper right corner of the page.
- 2. Follow the prompts to input your registration information.
- 3. Enter the verification code received on your phone and click "Submit."
- 4. After successful submission, you will be redirected to the login page.
Is Real-Name Authentication Required for the Account?
After registering and logging into the client, you need to complete real-name authentication after conducting business operations.
Authentication Issues
How to Authenticate?
- 1. Log into your account and click on "Account Authentication" on the homepage.
- 2. Choose between personal authentication and enterprise authentication.
- 3. Follow the prompts to complete the relevant authentication.
- Note: Personal authentication requires an ID card and a mainland China mobile number registered with this ID. Enterprise authentication requires a personal ID card, a mainland China mobile number registered with this ID, a business license, and a bank account.
What if Authentication Fails?
- 1. Check if the authentication materials and information are uploaded correctly.
- 2. Inform staff or customer service of the reasons for failure and contact information for assistance.
Why is Identity Authentication Necessary?
The introduction of authentication procedures is a necessary step for signing contracts online, executed according to national regulations. There is no other reason, and we strictly adhere to the principle of confidentiality of information.
Why Does the Platform Show "Under Review" During Authentication?
- 1. Authentication review takes time; personal authentication usually takes less than one day, and enterprise authentication takes 2-3 days.
- 2. If "Under Review" is displayed for a long time, contact staff or customer service for assistance.
SMS
SMS Sending Related Issues
Can Domestic SMS Be Sent? Which Countries and Industries Are Supported?
We support sending SMS to industries in over 200 countries worldwide, excluding mainland China.
How to Use the Platform to Send SMS?
Log in to the client, complete authentication, select "Send SMS," and choose between fixed or dynamic SMS sending. Detailed steps can be found in the operation document on the client.
If SMS Services for a Country Are Already Open, Is Reconnection and Testing Required to Open Services for Another Country?
Reconnection and testing are not required, but business binding with staff is necessary.
Should the Mobile Number Receiving SMS Include "+" or Start with "00" or the Country Code?
The format should be country code + mobile number. Both "+" and "00" are acceptable as we handle the prefix. For example, for the Philippines (country code 63 + number 955*6041, 63955*6041).
Why Do Users Receive SMS with Garbled Text?
Special characters such as ￥, ★, _, &, √, ※, etc., are not supported and may cause SMS to appear garbled.
Are There Time Restrictions for Sending International SMS?
There are no time restrictions for sending verification and notification SMS. Promotional SMS can only be sent between 8:00 AM and 9:00 PM in most countries to avoid user complaints. Some countries have no such restrictions.
Does the SMS Service Support Sending MMS? Can SMS with Links Be Sent?
MMS and SMS with links are supported.
Why Do Links in Received SMS Appear as Plain Text?
- Links may appear as plain text if they are connected to the text. Add spaces before and after the link or a colon before the link and resend to see if it displays as a hyperlink. (Ensure to use English symbols, as Chinese symbols may affect SMS character count.)
- Log in to the client, click "Send SMS," select "Send Records," and view SMS success rates and records.
How Long Are SMS Sending Records Stored? Is Message Receipt Supported?
SMS sending records are stored for up to six months, and message receipts are supported.
Testing Related Issues
What to Do If Test SMS Is Not Received?
Check if the number format is correct (including the area code). If the number is correct, contact customer service for account adjustments.
Can Chinese Numbers Be Used to Test API Integration?
No, services within mainland China are not currently supported.
Why Are Some Sent Messages Not Received During Testing?
The content may not be compliant (local operators prohibit certain SMS content).
Why Is There No Effect After Testing Is Successful?
- Analyze from the following aspects:
- 1. Was the sending successful?
- 2. Is the link valid (can the destination country's network open it)?
- 3. Is the number valid?
- 4. Is the sending time during normal activity hours in the destination country?
- 5. Is the content attractive?
Cost Related Issues
How Is SMS Pricing Determined?
Pricing varies by country. Contact customer service for a dedicated staff member to assist you.
How Many Characters Count as One SMS?
- Chinese Characters SMS
- SMS characters = SMS template content characters + signature characters. (Based on actual sent characters)
- SMS characters <= 70, calculated as one SMS per 70 characters.
- SMS characters > 70, considered a long SMS, calculated as one SMS per 67 characters.
- Calculation Example
- 68 characters count as 1 SMS; 134 characters count as 2 SMS; 135 characters count as 3 SMS.
- Latin Script SMS
- ASCII encoded characters are split into 160 characters per SMS; Unicode encoded characters are split into 70 characters per SMS.
- Pure English Character SMS (e.g., French, German, Spanish)
- SMS characters <= 160, calculated as one SMS per 160 characters.
- SMS characters > 160, considered a long SMS, calculated as one SMS per 153 characters.
- Other Language SMS (e.g., Russian, Korean)
- SMS characters <= 70, calculated as one SMS per 70 characters.
- SMS characters > 70, considered a long SMS, calculated as one SMS per 67 characters.
- Table 1 Statistical Details ("√" indicates applicable rules, "-" indicates non-applicable)
-
- SMS Content Character Count Chinese characters Latin script
- Signature Example: SMS signature "【Laaffic】," calculated as 9 characters
- Template Variables Example: A template variable "${1}" (other number), with a value of "123456," calculated as 6 characters; the default maximum value is used when applying for the template, and the final value is based on the actual sent variable value.
- Other Symbols Calculated as 1 character
- Non-English Characters (including punctuation) The SMS is calculated as other language SMS in length; please choose the text format carefully. -
- The SMS template character limit is 500 characters, meaning the maximum length of a single long SMS = SMS signature + 500 characters.
- When sending long SMS, users will ultimately receive one long SMS, but the SMS business platform will count and charge based on the number of split SMS.
Will There Be a Notification Before SMS Account Credit Runs Out?
There is no notification for account credit running out, but customers can set up email reminders when the balance falls below a certain value.
What to Do If SMS Account Credit Runs Out?
Contact staff for timely top-up. Failure to top up promptly may affect subsequent business operations and company/personal credit.
Is There a Price List Available?
Contact staff or customer service for assistance.
How to Add Funds? Is Credit Card Top-Up Supported?
- Credit card top-up is not supported. Choose between online and offline top-up:
- 1. Online top-up: Log in to the client, click "Top-Up," and select your preferred method.
- 2. Offline top-up: Contact staff for bank transfer.
Can Payments Automatically Top Up the Balance?
Online top-ups are immediate, while other methods may have a 1-2 day delay.
How to Enable PayPal Online Top-Up Privileges?
PayPal top-up is generally not open. If you need to use PayPal, apply to staff and complete identity verification to prove that the PayPal account is used by you.
Who Pays the PayPal Top-Up Fee?
The payer bears the fee.
Why Is the Account Balance Negative (balance shows -) After Adding Credit?
- Credit is the credit limit, which is the amount customers can use for post-payment. Eligibility and amount of credit need to be applied for with staff and are not available amounts or balances.
- Available amount = balance + credit + gift amount.
Why Does It Show "Submission Successful (delivery)" But the Phone Didn't Receive the SMS and Money Was Deducted?
- 1. When the sending status is "Submission Successful (delivery)," it is charged. Even if the status returns as "failed," it is charged, according to the "send and charge" rule set by international/Hong Kong, Macau, and Taiwan operators.
- 2. Non-compliant content (SMS content prohibited by local operators) is charged and blocked by operators.
- 3. Check if the mobile number is correct, if the signal is good, and if the phone is turned on.
Other Issues
What Is the SMS Display, and Can It Be Changed? Can I Apply for a Unique Sender ID?
- 1. The SMS display is your signature (sendid), a marker added to the SMS content to identify a company or business. Company names, trademarks, product names, website names, public account names, mini-program names, and their abbreviations can be used as signatures.
- 2. Modifications are allowed, and applications can be submitted to staff.
- 3. International/Hong Kong, Macau, and Taiwan SMS can carry signatures or not.
Where Can I Find the Platform User Manual?
Log in to the client to view or download.
Who to Contact When Business Is Offline?
Contact customer service on the official website or submit a ticket for assistance.
Can Individuals Open SMS Services? Can SMS Services Be Used If the Product or Website Is Not Online?
- 1. Individuals can open SMS services after completing personal real-name authentication.
- 2. SMS services can be used even if the product or website is not online.
Voice
Voice Number Related Issues
Does the Display Number Need to Add a Country Code?
The display number needs to include the country code to show the incoming call number correctly. Otherwise, a random display number will be shown.
What Is the Format for Display Numbers?
Country code + mobile number. For example, for the Philippines (country code 63 + number 955*6041, 63955*6041).
What Is the Dialing Number Format for the Phone?
The calling format is country code + local number, such as an Indian number 91740828XXX, where 91 is India's country code, and 740828XXX is a local Indian number. Enter the complete country and local codes.
Why Is the Display Number Incorrect?
The display number is set incorrectly, or some countries have restrictions on display numbers.
Is the Number Fixed?
Check the local country's operating strategy; some countries allow fixed display numbers, while others require random display.
Will the Fixed Number Be Marked?
We have our own number pool, and fixed numbers have multiple options to prevent interception.
Voice Call Related Issues
How to Make Calls with the Phone?
- Enter the number to call, either by clicking on the number keys or copying it on the computer.
- Check the SIP port number; the Laaffic port number is 5060.
- Check the prefix; the Laaffic group call line prefix is 8855.
- Check the call format; the normal call format is prefix + country code + local number, such as the Indian number 91740828XXX, with the correct call format 885591740828XXX.
What to Do If the Phone Call Fails?
Check the number dialing format; the phone's call format is country code + local number, such as the Indian number 91740828XXX, with 91 as India's country code, and 740828XXX as an Indian local number. The call format is 91740828XXX.
How to Deal with Phone Disconnections?
Check for network issues and reopen.
Will Calls Be Intercepted?
We provide changeable display numbers to effectively reduce interception.
Can Call Records Be Viewed?
Log in to the client, enter "Voice Group Call," and select "Call Records."
Cost Related Issues
How Is Voice Charged?
Calls are charged after connection. Manual seat billing is 60+60, i.e., per minute; group call billing is 20+20, i.e., every 20 seconds. Contact staff for detailed information. Quotes are uniformly based on minutes.
What Does Billing Cycle Mean?
The billing cycle is the unit of measure for call duration, in seconds. If the call duration is not a multiple of the billing cycle, the cost is calculated based on an additional billing cycle.
Other Issues
What Is a Voice Application?
It is a pass to access services. Users can only enjoy our voice services after creating an application.
How Long Are Recording Files Stored?
Group call recordings are stored for 3 days, and call center and phone call recordings are stored for 3 months.
Where Are Recordings Stored?
Each phone call record contains a recording file, which users can download and store locally.
How to Apply for a Phone?
Contact your account manager and provide the company name and email. The business liaison will help you apply for a phone account.
What Are ASR (Average Answer Rate) and ACD (Average Call Duration)?
- ASR (Average Answer Rate): The ratio of answered calls to total calls.
- ACD (Average Call Duration): The total call duration divided by the number of answered calls, used to observe call effectiveness.
SMPP
SMPP Multi-Bind Connection Issues?
A single account allows only one bind connection. Multiple binds may cause conflicts and connection failures.
SMPP Long SMS Content Loss?
Long SMS split messages with long intervals (10s) may time out.
SMPP Message Transfer Mode?
TRX (transceiver mode).
SMPP Connection Domain and Port?
Domain: smpp.laaffic.com:8001
Common SMPP Parameter Settings?
- system-type: smpp
- source TON: 5
- source NPI: 0
- originator TON: 1
- originator NPI: 1
- Enquire_link: 30s
- Enquire_link timeout: 60s
API
Common API Error Analysis
1. Account Error: {"status":-1,"desc":"user not exist"}
- Analysis:
- (1.1) The account passed to the SMS sending interface is incorrect; verify if the account is correct.
- (1.2) POST submissions did not include account, sign, and datetime in the URL.
2. Authentication Error: {"status":-1,"desc":"auth failed"}
- Analysis:
- (2.1) The password passed to the SMS sending interface is incorrect; verify if the password is correct. The password is the API secret, not the login password, and the API secret can be obtained by logging into the Laaffic SMS system.
- (2.2) The sign parameter used in the sending interface does not match the datetime passed to the interface.
3. Timestamp Expired: {"status":-16,"desc":"timestamp expires"}
Analysis: The timestamp has expired; use the current system timestamp (allowed time range: within half an hour).
4. Number Error: {"status":-9}
- Analysis: The number passed to the sending interface is incorrect. Common reasons include:
- (1) The receiving number does not include the country code, or a 0 is added after the country code. The Laaffic system requires the number to be a complete international number with the country code. Correct example: 6281211111111, incorrect examples: 81211111111, 081211111111, 62081211111111.
- (2) The receiving number is not within the scope of business cooperation. For example, if the business only cooperates with Indonesia, the account can only send Indonesian numbers, and other country numbers will return -9.
- (3) If the receiving number is within the scope of business cooperation and the number format is correct, but the number segment is not allowed in the Laaffic system, confirm if the number exists. If confirmed, contact Laaffic business to add it.
5. Frequency Limit: {"status":-15,"desc":"Frequent Queries"}
Analysis: The getsentrcd interface query frequency exceeds the limit. The highest allowed query frequency is once per minute; control the query frequency within the allowed range.
